No change-of-mind returns or exchanges
We do not accept returns or exchanges because you changed your mind, no longer want a piece, selected the wrong style or prefer a different colour. Please review the product details and ask us any questions before ordering.
This restriction does not remove rights relating to defective, damaged, incorrect, spurious or materially misdescribed goods, or other remedies required by applicable law.
Damaged, defective or incorrect items
If there is a problem, email sales@3rcollections.com as soon as reasonably possible with your order reference and a description. Photos of the item and packaging can help us investigate. An unboxing video is not a mandatory condition for considering a genuine complaint.
Keep the item and packaging until we explain the next steps. Do not send a parcel to an unconfirmed address. We will review the issue and provide the remedy required by the circumstances and applicable law, including replacement, return or refund where appropriate.
A contact deadline or packaging request will not be used to override applicable statutory rights.
Cancellation requests
Voluntary cancellation is not available once a direct-store order has been placed. Check the selected pieces, quantities and delivery details carefully before paying. If there is a payment error or a problem with the order, contact sales@3rcollections.com immediately with the order reference.
This restriction does not exclude cancellation or refund rights that apply by law, including remedies for qualifying faulty, incorrect or late-delivered goods. If we cannot fulfil an order or cancel it ourselves, an appropriate refund will be arranged.
When a refund may apply
Examples include a paid order we cannot fulfil, a cancellation required by law, an unresolved duplicate or excess charge, or a product problem requiring a refund under applicable law. We will confirm the decision and amount after checking the order.
If payment failed or the bank shows a debit without an order confirmation, contact us with the payment reference. A bank reversal may be different from a merchant-initiated refund; we will help check the payment status before asking you to retry.
Refund method and timing
Approved refunds will normally be returned through the original payment method. We will not ask for an OTP, UPI PIN or card security code to process a refund. Any alternative arrangement must be agreed securely with you.
We will initiate an approved refund within 7 calendar days of approval. Once initiated, we will provide the available refund reference. The additional time for the credit to appear in your account depends on the payment method, provider and bank; initiation is not the same as the bank completing the credit.
There are currently no live direct-store payments to refund. This page does not imply that online ordering is active.
Meesho purchases
Orders placed on Meesho follow the cancellation, return and refund terms displayed for that purchase on Meesho. Start the request through your Meesho order page.